As a medical doctor who has worked in numerous family practices, Fitzgerald Hudson knows a thing or two about what separates quality patient care from poor patient care. Through years of experience in the medical field, Fitzgerald Hudson learned to spot bad patient care and understands how to provide medical care that is top-notch and of the highest standards.
To help others know how to detect bad patient care so that they can perhaps find a different doctor, Fitzgerald Hudson is here to share some of the warning signs of poor patient care in doctor’s offices.
Deflected or Unanswered Questions
If the answers you’re constantly receiving from doctors or nurses in the office you’re at sound something like “I don’t know” or “Let me find out,” there could be a problem. This is an acceptable response every once in a while, but consistently not being able to answer patients’ questions is bad sign that a practice’s skill set or knowledge might not be up to par.
If you notice that the staff is frantic, disorganized, or flustered, it could be a sign that the doctors and nurses are spread too thin and the practice has an inadequate amount of staff. Doctor’s offices typically have multiple patients that need care, but patients should not be feeling neglected because the staff is too busy to tend to them.
Some staff turnover here and there is normal, but if you notice that there are new doctors and nurses in the office frequently it could mean that there are some underlying problems with how the practice is managed behind the scenes. Building personal connections with patients is an important part of quality patient care, and that can be hard to do when there is a high turnover rate for staff.
One of the most obvious signs of bad patient care is if the phone in the doctor’s office constantly rings and doesn’t get picked up often enough. Not being able to reach your doctor on the phone in the case of an emergency can be a very stressful and frustrating experience for patients. If the staff doesn’t even have time to answer the phone, how are they going to have the time to give you the quality care you deserve?
When all else fails, always trust your gut instinct when it comes to choosing a doctor. If you get a bad feeling when you enter the office or just don’t feel like you can trust the nurses or doctors you interact with, then there’s nothing wrong with continuing your search for another practice.